Participating in customer outreach initiatives.Maintaining records of customer interactions.Handling product returns or replacements.Taking new orders or customisation requests.Here are some key customer service job responsibilities: Imagine how chaotic the world would be without dedicated support staff handling our complaints and issues.Ĭustomer service reps resolve problems, answer questions, process orders, and provide information to busy customers day after day. The customer service department does indispensable work across every industry, from healthcare to consumer goods to information technology. Customer service representative job description Customer service reps still support customers who contact businesses for any reason, primarily to help with a company’s products, deliveries, or services.Īs a customer service agent, your job is to resolve these issues. In it, a customer is complaining about dissatisfaction with a copper ore delivery in a chiselled script.ĭealing with customer issues is as old and noble a profession as any, and not much has changed since ancient Babylonia. With every purchase humans have made in history, some grievances were bound to follow - and ‘ The Letter to Ea-nasir by Nanni’ is a perfect example.Ĭarefully preserved at the British Museum, it’s the oldest customer complaint letter in the world, carved on a clay tablet dating back to the Bronze Age. Customer service is an old professionĬaring for dissatisfied customers is as old as trade and commerce itself. On the company side, you help strengthen its relationships with consumers by delivering customer satisfaction and building loyalty.Īnd you’d be surprised how far back in time this relationship goes. On the consumer side, your primary responsibility is providing good customer service by quickly resolving customer issues and complaints. As a service representative, you’re the link between the two, connecting a company with its customer base. Think of customer service as the relationship between businesses and buyers. So first, let’s look at what consumer care is all about. Like - what kind of work is customer service? What does a customer service representative do? And how can a support job help your career? If you’re a quick thinker who enjoys problem-solving and helping others, you’re probably a perfect fit for customer support work.īut you may have some questions before you explore jobs in the industry.
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